Faq's

General Questions

MAC & GILL accepts the following methods of payment for purchases:
Credit cards accepted:
• American Express
• Discover
• MasterCard
• Visa
Other forms of payment:
• Paypal
• Paysbuy

 You also can track your order by clicking on the tracking link included in your shipping confirmation email, or by emailing a customer service representative. We offer the following shipping methods for online orders: Free EMS ground shipping and next business day.

Within Thailand
Cost
Method
Estimate Time
Standard Ground Shipping 
FREE
EMS
2-3 business days.
Next Day Shipping
200 ฿
Delivery By hand
1Business day. 
(if order is received by 1pm, Mon-Thurs)
Same Day Shipping
300 ฿
Delivery By hand
24 hrs.


*Thailand Delivery times are approximate. Saturdays, Sundays and holidays are not considered business days. Please allow 24-48 hours for standard ground delivery orders to receive, pack and ship your order. Next Day and Overnight orders received at our fulfillment center before 1:00 PM on business days generally ship that same day. Orders received after 2:00 PM EST should ship the next business day.

InternationalCostMethodEstimate Time
International Ground ShippingFREEThailand EMS10 -15 business days.
Express Shipping510 ฿Express5 - 7 business days



*International Delivery times are approximate. Saturdays, Sundays and holidays are not considered business days. Please allow 24-48 hours for standard ground delivery orders to receive, pack and ship your order. Express Shipping orders received at our fulfillment center before 1:00 PM EST on business days generally ship that same day. Orders received after 2:00 PM EST should ship the next business day.

We ship merchandise ordered on MAC-GILL.COM worldwide.

We currently do not ship orders to multiple addresses.

Once an order is placed you cannot make changes as orders are transmitted instantly to our fulfillment center. You may place another order and return your initial order when you receive it. For assistance please email our Customer Service Representatives at info@mac-gill.com.

Returns and exchanges must be made within the guidelines in our

Return Policy

No! We don’t accept return on merchandise on sale!

Most refunds are processed within 7 business days after receiving your return, but processing may take up to 2-3 weeks. Credit may take 1-2 billing cycles to appear on your credit card. If you used Pay Pal, your refund will be issued through your PayPal account. Exchanges take approximately 10-14 business days to process. You will receive an email when your exchange is shipped.

Please contact our customer service representatives at info@mac-gill.com for assistance.

You may be able to pre-order some items that are not yet available for immediate delivery. The Pre-Order message will appear on the product detail pages.

You must be a registered account holder on MAC-GILL.COM to access your order history. Order history displayed in your online account includes only those purchases made after establishing an account with us.

Size guides are available for all shoes on MAC-GILL.COM. You can view sizing information and fit tips via our  

Size guide

Creating an account can maximize your shopping experience and make your use of the site more convenient. Also, certain features and benefits of our website are only available if you register an account. Examples of just some of those great benefits is the ability to store payment information, billing and shipping information for faster and easier checkout; the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage a list of Favorites; and tracking your order history.

Brush off surface dirt using a soft brush or wipe off surface dirt using damp cloth and allow to air dry. 
Occasionally rub in some quality leather dressing to keep the leather soft and supple. 
Ensure that the leather is not subject to extreme heat.

Please direct your inquiries to our sales team using the form on our

Contact page.

If you have forgotten your account password, please click on the Forgot Password link during the sign-in process. You will be instructed to reset your password via an email containing a link to our site which you can follow to create a new password.

Please direct your wholesale inquiries to our sales team using the form on our  

Contact page